Shopping Cart:
Shipping information
If you wish to find out the shipping cost for one or more products to your location, please add the item(s) to your Shopping Cart proceed to the checkout where the full shipment cost will be made clear before completing your order. We will deliver your order Worldwide Express Mail Service (Online Tracking). Deliveries usually take 3~5 working days to arrive.
Does the shipping cost include local tax, import duties and customs clearance costs?
The shipping cost does not cover any local taxes, import duties, or customs clearance costs levied by your government. The buyer is responsible for these import-related costs. Please check with your local customs office for more information. Usually, no extra payment is needed after you made the purchase on our website!
Tracking Shipments
After your package is dispatched, you will receive a shipping confirmation email including the tracking number of your order. You can track your order via the Order-tracking Websites below using your tracking number:
United Kingdom - http://www.parcelforce.com/ United States - http://www.usps.com/
Canada - https://obc.canadapost.ca/ Australia - http://ice.auspost.com.au/
Germany - http://www.gdsk.de/ Ireland - http://track.anpost.ie/
Singapore - http://www.speedpost.com.sg/ Switzerland - http://www.poste.ch/
New Zealand - http://www.nzpost.co.nz/ Thailand - http://track.thailandpost.co.th/
Denmark - http://www.postdanmark.dk/ Norway - http://www.posten.no/
Wrong Shipping Address:
It's the buyer's responsibility to pay additional shipping and handling fee if the ordered item is returned because of the wrong shipping address provided by buyer. Please make sure your shipping address is correct and deliverable.
Return Policy
1. If you need to return any items, please make sure the items unused.
*Please also keep all labels and tags on items too. Otherwise, the returned items will not be accepted. You have 30 days to do so.
*You will have to pay for return postage and you must obtain a certificate of posting from the post office. This certificate is free of charge.
*If the items are returned in the same condition as you received them then you will be fully refunded the cost of the items.
*Unfortunately we cannot refund the shipping postage and your return postage.
2. Please insure your return. We are not responsible for returned shipping damages. All packages are covered with insurance policy by seller, we are not responsible for returned shipping damages, or damages occurred due to second delivery without notice to seller.
Suppose you fund any damages of purchase items, here are solutions:
1) Do not accept the delivery of package and ask
return of package;
2) If you cannot refuse the package delivery, you shall
2.1) Ask postage office issue a damages letter of
delivered items;
2.2) Take photos of damaged items upon receipt of purchased
items within 24 hours.
2.3) Seller issue a damage report according to above
information and claim the loss of damages
Issuance company will only
verify the postage office damage report as well as actual photos took in 24
hours upon finding of damages. Above measurements are important for you to obtain
the refund. Any second delivery without confirmed by seller will not able to get
refund.
3. Please E-mail all returns request back.
Please choose "Returns" as a subject. In the message you need to state:
* Your order number
* Item(s) you want to return
* The reason you want to make a return.
* Tracking numbers after your product has been sent out
* Our customer service will send you a "Return Form" when we receive your email.
* Please fill the form and send it back together with your returned packages.
4. Product Exchange: you may exchange your product for any other product in site for equal or lesser value.
* If exchanged for a lesser value item the remaining balance will be refunded to your card.
5.It should be emphasized that if you are unable to return or exchange the products within 30 days of receipt, request will not be entertained.
6. Kindly remind, before you return the items, Please Contact Us at first.
